Terms of Use

Last updated: 15 September 2026

1. Introduction

These Terms govern your use of the Hawalina app, website, and related services (“Hawalina” or the “Service”), operated by CloudTech Oman (“we”, “us”, or “our”).

By accepting these Terms when presented to you and using the Service, you agree to follow them. If you do not agree, do not create an account or use features that require acceptance. These Terms do not exclude rights or remedies that cannot lawfully be excluded.

Our Privacy Policy explains how we process personal data. Agreement to these Terms is not a substitute for any separate privacy consent required by law.

2. The Service

Hawalina helps people discover restaurants and cafés in Oman, browse menus and business information, and explore or contribute ratings, comments, and food-related reels.

Listed restaurants and cafés are independent businesses. A listing does not mean that CloudTech Oman owns, operates, inspects, or endorses the business. Each business is responsible for its premises, food, products, employees, prices, and services.

Discovery content is informational. Viewing a menu, offer, or listing does not itself place an order, make a reservation, or create a purchase agreement with a restaurant.

3. Eligibility and accounts

You must have the legal capacity to agree to these Terms. If applicable law requires a parent or guardian's consent for your use or the processing of your personal data, that consent and the required protections must be in place before you provide personal data or use the relevant features.

Provide accurate account information and keep it up to date. Protect your account, passwords, and verification codes. Do not impersonate another person or use someone else's phone number without authority.

You are responsible for your own activity and access you knowingly authorize. Contact us promptly if you suspect unauthorized use. Nothing in this section makes you automatically responsible for misuse caused by our own security failures.

Some features require an account, internet access, compatible software, or device permissions. Your network provider's charges may apply.

4. Listings, menus, and food information

Restaurant details, menu items, prices, opening hours, offers, and availability may change. We aim to provide useful information but cannot guarantee that every listing is accurate, complete, or current. Confirm important details directly with the business before visiting or purchasing.

Food descriptions, dietary labels, ratings, and user content are not a guarantee of allergen safety or suitability for your needs. Discuss allergies and dietary requirements directly with the restaurant before consuming food or drink.

Locations, distances, and directions are for guidance. Use your judgment and follow actual conditions and local traffic rules.

5. Your content

You retain ownership of the content you submit. You must have the rights and permissions necessary to publish it, including permissions relating to identifiable people, music, images, and other protected material.

By submitting content, you grant CloudTech Oman a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute within the Service, and technically adapt it as necessary to operate and moderate Hawalina. This includes formatting, resizing, and transcoding content for display. It does not transfer ownership or authorize unrelated advertising use without additional permission.

Ratings and reviews should reflect genuine experiences. Clearly distinguish your opinion from factual claims and disclose relevant commercial relationships or incentives. Do not post fake reviews, manipulated ratings, or misleading endorsements.

Public content can be viewed and independently shared by others. Avoid publishing personal information that you do not want to be public.

When you delete your account, previously published contributions may remain without your display name or account attribution, as explained in the Privacy Policy. The limited license above continues while that content remains on the Service. You can request removal of specific content by contacting support. Following removal, the license continues only to the limited extent needed for legally required records or restricted operational copies, rather than continued public use.

6. Prohibited conduct

You must not:

Use Hawalina for unlawful activity, fraud, harassment, threats, or impersonation.

Publish abusive, hateful, sexually exploitative, or otherwise unlawful content.

Upload private information without lawful authority or infringe intellectual property rights.

Publish spam, deceptive promotions, fabricated experiences, or manipulated engagement.

Introduce malicious software or attempt unauthorized access to accounts, systems, or data.

Bypass security restrictions, interfere with service availability, or use automation that harms the Service or extracts protected information without permission.

Misrepresent an affiliation with Hawalina, a restaurant, or another user.

These restrictions do not limit lawful criticism, genuine negative reviews, or activities that applicable law expressly permits.

7. Reporting and moderation

You may report inappropriate content, incorrect information, account misuse, or rights concerns through available reporting features or by emailing support@hawalina.app. Include enough information to identify the content or issue.

We may investigate reports, remove or restrict content, and take proportionate action against accounts that violate these Terms or applicable law. We may act urgently without prior notice when necessary to protect users, maintain security, or meet legal obligations.

Where appropriate and lawful, we will explain an action and allow you to request a review through support. Moderation does not mean we endorse user content or guarantee that every contribution has been reviewed.

8. Intellectual property

Hawalina's software, branding, design, and original materials belong to CloudTech Oman or its licensors. Business names, logos, menus, and third-party content remain the property of their respective owners.

We give you a limited, non-exclusive, non-transferable right to use the Service for its intended purposes while complying with these Terms. You may not sell, redistribute, or exploit our software or protected materials without permission, except as allowed by law. Applicable open-source licenses remain effective for the components they cover.

9. Third-party services and offers

When you follow links or interact with independent restaurants, map services, social platforms, or other third parties, their own terms and privacy policies apply. We remain responsible for our own obligations but do not control their independent activities.

A restaurant's offer is subject to its stated availability and conditions. Verify those conditions with the business. Any promotion operated by Hawalina will identify its organizer and provide the relevant rules.

Any optional paid service offered by Hawalina must disclose its price, applicable taxes, payment terms, and cancellation or renewal conditions before you agree to purchase. These Terms alone do not authorize a charge. Separate business-listing or advertising agreements apply only to the parties that accept them.

10. Availability and changes

We may update, maintain, or modify the Service. We do not guarantee uninterrupted access, error-free operation, or permanent availability of every feature. Where reasonably practical, we will give notice of significant changes affecting your use.

We may suspend or close accounts where reasonably necessary to address serious or repeated violations, fraud, security threats, or legal requirements. Where appropriate, we will allow an opportunity to resolve the issue or request review. Any applicable paid-service commitments and mandatory legal rights remain unaffected.

11. Account deletion

You may stop using Hawalina at any time. To delete your account, open the app, sign in, go to the Me tab, select Delete Account, and confirm.

Deletion begins immediately and cannot be reversed. Your phone number, display name, sign-in association, and device notification tokens are handled as described in the Privacy Policy. Previously published contributions may remain without account attribution. You may ask support to remove specific content.

If you cannot access the app, email support@hawalina.app for deletion assistance. Public instructions are available at https://hawalina.app/delete-account?lang=ar. Uninstalling the app does not delete the account.

Account closure ends access to account-only features. Provisions that need to continue by their nature, including accrued rights, intellectual property, applicable content licenses, liability, and dispute resolution, remain effective to the extent lawful.

12. Responsibility and liability

We are responsible for our own conduct as required by applicable law. Independent businesses and users are responsible for their own products, services, and contributions.

To the extent permitted by law, we do not guarantee the accuracy of third-party information or the outcome of a visit to a listed business. We are not responsible for losses caused solely by independent third parties, your misuse of the Service, or events beyond our reasonable control. This does not exclude responsibility to the extent our own conduct contributed to a loss and the law makes us liable.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be limited. Your mandatory consumer and data protection rights remain unaffected.

13. Governing law and disputes

These Terms are governed by the laws of the Sultanate of Oman, subject to any mandatory protections applicable to you.

Please contact support@hawalina.app if you have a complaint so we can try to resolve it. This does not prevent you from contacting a regulator, seeking urgent relief, or exercising a legal right.

Subject to mandatory jurisdiction rules, disputes may be brought before the competent courts of Oman. Nothing in these Terms requires you to waive a right to bring a claim elsewhere when applicable law gives you that right.

14. Updates to these Terms

We may revise these Terms to reflect changes to the Service or legal requirements. We will publish the revised version with an updated date and provide notice of material changes or obtain fresh acceptance where required. Changes do not retrospectively remove accrued rights or determine an existing dispute in our favor.

If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. A delay in enforcement does not waive a right to enforce a provision later.

15. Contact

CloudTech Oman — Hawalina

Email: support@hawalina.app

Website: https://hawalina.app/